KOIAUT™ · Customer Care
Contact Us
Have a question about hardware products, tools, and accessories, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Koiaut™ customer-support team and we will be happy to assist you.
Customer Support
Email us at service@koiaut.com or call +86 180 9890 1028. We aim to respond to customer inquiries within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Questions About an Existing Order
Please include your order number and the email address used during checkout. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Before Returning an Item
Please contact customer support before shipping any merchandise back to us. Do not automatically send returns to the registered business address. Once your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Care & Use Questions
For questions about tool care, materials, compatibility, intended use, included accessories, or product details, please consult the relevant product page and contact us before purchase where additional assistance is needed.
Return Address Reminder
The registered business address is not automatically the return destination. Return instructions and an appropriate destination are provided only after a request has been reviewed and approved.
Information to Include
When reporting an order problem, include your order number, a clear description of the issue, relevant photographs or video where appropriate, and a photograph of the shipping label and exterior packaging. After a confirmed problem attributable to us, an appropriate replacement, reshipment, refund, or return solution will be provided at no additional cost for that error.
Business Information
- Brand Name
- Koiaut™
- Legal Company Name
- Guangzhou Weichang Trading Co., Ltd.
- Owner
- Zhang Xuefeng
- Website
- koiaut.com
- Business Address
- Room 301, No. 7, 18th Lane, Jishanxia Street, Tianhe District, Guangzhou, Guangdong Province, China
- Customer Support Email
- service@koiaut.com
- Customer Support Phone
- +86 180 9890 1028
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily