Information We May Collect

Depending on how you interact with our store, we may collect contact information including name, email address, telephone number where provided, and shipping address; transaction information including order number, products purchased, order value, shipping details, transaction status, returns, and refunds; information you provide when communicating with us; and technical or usage information connected with website use. Payment-card processing is handled by applicable payment providers; we do not store complete card numbers on our own servers.

How Information Is Collected

Information may be collected when you browse the store, create an account, place an order, contact us, subscribe to marketing communications, or use checkout and other website features. We may also receive information from Shopify, payment providers, shipping carriers, fulfillment partners, analytics providers, advertising providers, and other service providers involved in the transaction or store experience.

Why We Use Personal Information

• Process, verify, fulfill, and deliver orders, shipments, and tracking information.
• Provide customer support and respond to inquiries about orders, returns, refunds, and other questions.
• Detect and prevent fraud, misuse, and security incidents.
• Operate, maintain, analyze, and improve the website and shopping experience.
• Personalize content or provide marketing communications where permitted.

Cookies & Similar Technologies

We and service providers may use cookies and similar technologies to support website functionality, remember preferences, measure website use, assist with account or checkout features, and deliver or measure advertising where permitted. Browser settings may allow you to manage cookies, although certain store features may not work properly if disabled.

Service Providers & Disclosure

Personal information may be disclosed to service providers where reasonably necessary to operate the store, process transactions, or provide services, including ecommerce technology, payment processors, shipping carriers, fulfillment partners, communications providers, analytics, hosting, website-security, fraud-prevention, insurers, auditors, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction as permitted by law.

Sale, Sharing & Targeted Advertising

Where applicable privacy laws provide choices concerning sale, sharing, or targeted advertising, available privacy choices may be exercised through applicable privacy controls or by contacting us. We do not knowingly sell personal information of children.

Shopify

Our online store uses Shopify’s ecommerce infrastructure. Information collected through the store and to complete purchases may be processed by Shopify and applicable service providers in accordance with their privacy practices.

Data Retention & Your Privacy Rights

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including transaction, tax, legal, dispute-resolution, fraud-prevention, and recordkeeping purposes. Depending on your location, you may have rights to request access to, correction of, deletion of, or portability of personal information; to opt out of certain processing, targeted advertising, or profiling where applicable; and not to be discriminated against for exercising applicable privacy rights. Rights are subject to conditions and limitations and identity verification may be needed.

Submitting a Privacy Request

Email service@koiaut.com with the subject line “Privacy Request” and enough information for us to identify the relevant account, order, or transaction. Do not send complete payment-card or banking information by email. Where permitted, an authorized agent may submit a request on your behalf; verification of authority may be required.

Marketing, Security, Children & Changes

You may opt out of marketing emails using the unsubscribe option in an email or by contacting us. Transactional communications relating to orders, shipments, returns, or refunds may still be sent. We use reasonable administrative, technical, and organizational safeguards, but no website or electronic communication is completely secure. The store is intended for general consumers and is not directed to children. The website may contain third-party services or links; their privacy practices govern information provided to them. We may update this policy from time to time and will post the current version with an updated effective date.

Information We May Collect

The categories of personal information we may collect or process include identifiers and contact information; commercial and transaction information; customer-support communications; device, browser, network, and activity information; and information needed to prevent fraud or secure the store. The information collected depends on how you interact with the store.

How Information Is Collected

Information is collected directly from you, automatically when you use the website, and from service providers and partners that help process payments, fulfill orders, ship products, provide analytics, prevent fraud, or support advertising where permitted.

Why We Use Personal Information

We use information to process and fulfill orders, communicate about transactions, provide support, improve store features, protect against fraud and security incidents, meet legal obligations, and deliver marketing communications or advertising where permitted.

Cookies & Similar Technologies

Cookies and similar technologies may support account, shopping-cart, checkout, preferences, analytics, security, and advertising functions. You may be able to control some cookies through browser settings or available preference tools.

Service Providers & Disclosure

We may disclose information to providers of commerce technology, payments, fulfillment, shipping, communications, hosting, analytics, security, fraud prevention, advertising, professional services, insurance, auditing, and legal compliance where reasonably necessary.

Sale, Sharing & Targeted Advertising

Where applicable law defines certain disclosures as a sale, sharing, or targeted advertising, you may have available choice or opt-out rights. Contact us to submit an applicable request.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including recordkeeping, legal, tax, dispute-resolution, security, and fraud-prevention purposes.

Your Privacy Rights

Depending on your location, rights may include access, correction, deletion, portability, restriction, objection, and opt-out of certain advertising or profiling. These rights are subject to applicable law, conditions, and verification requirements.

Children’s Privacy

The store is intended for general consumers. If you believe that personal information was provided in a way that is inconsistent with applicable law, please contact us.

International Processing

Personal information may be processed outside the country where you live. Such processing is handled subject to applicable legal requirements and safeguards.

Third-Party Services & Links

Third-party services, websites, and links have their own privacy practices. We encourage you to review them before providing personal information directly to a third party.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be made available on the website with an updated effective date.

Additional Information About Privacy Requests

To submit a request, email service@koiaut.com with the subject line “Privacy Request.” Describe your request and provide enough information to identify the relevant account or transaction. Do not send complete payment-card or banking information by email. Where permitted, an authorized agent may submit a request on your behalf; we may request evidence of the agent’s authority and verify your identity directly.

Depending on applicable law, rights may include access, correction, deletion, a portable copy, opt-out from certain sales, sharing, targeted advertising or profiling, withdrawal of consent, and appeal of certain decisions. Rights are subject to applicable exceptions and limitations, and may be exercised without unlawful discrimination.

Marketing Communications & Security

Promotional emails can be unsubscribed from using the unsubscribe option or by contacting us. Necessary transactional messages about purchases, payments, shipping, returns, refunds, security, or support may still be sent. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or electronic storage can be guaranteed completely secure.