KOIAUT™ · Order Journey
Shipping Policy
This policy explains how orders placed through koiaut.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Order Processing
After payment confirmation and necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotional events, or unusually high order volume, processing may require up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes processing and carrier transit. Estimates are not guaranteed arrival dates; weather, carrier disruption, holidays, customs procedures, remote destinations, and other circumstances outside reasonable control may affect delivery.
Shipping Charges
Available shipping methods and applicable charges are calculated and displayed during checkout based on destination and order details. You can review shipping cost and final order total before payment.
Fulfillment & Shipping Origin
Depending on inventory availability, product location, packaging requirements, and destination, orders may be fulfilled from facilities or designated fulfillment partners. The physical shipping origin may differ from the registered business address. Products from the same order may occasionally ship separately and have different tracking numbers.
Tracking Your Shipment
Once dispatched and tracking becomes available, a shipping confirmation with available tracking details will normally be sent to the email entered at checkout. A carrier may need additional time after a label is created before the first movement appears. Carrier selection may vary by product, fulfillment location, destination, and available service.
Shipping Address Changes
Review delivery address, apartment or unit number, postal code, and contact information carefully. If an error is discovered after ordering, contact us promptly. We will make reasonable efforts before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation begins. Reasonable reshipping costs may apply if a customer-supplied incorrect, incomplete, or undeliverable address causes a return and reshipment.
P.O. Boxes, APO/FPO & U.S. Territories
Availability depends on the product, destination, and carriers available at purchase. If an address is supported, the shipping option normally appears at checkout. If none appears, delivery may be unavailable.
Delayed or Inactive Tracking
Temporary gaps may occur while a parcel moves between facilities, carriers, or networks. If tracking has not updated for an extended period or seems significantly delayed, contact us with your order number. We will review available information and, where appropriate, work with the carrier or fulfillment provider.
Lost Shipments
If a package appears lost in transit, contact customer support with your order number. After tracking information and shipment circumstances are reviewed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where loss is confirmed.
Delivered but Not Received
If tracking shows Delivered but you cannot locate the parcel, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. A delivered status does not automatically prevent review. If still missing, contact us with your order number.
Damaged, Incomplete, or Incorrect Orders
Contact us promptly with your order number, a clear description, photographs or videos of the item and issue, and a photograph of exterior packaging and the shipping label. After a confirmed error attributable to us, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable remedy at no additional cost.
International Delivery & Import Charges
Where international delivery is available, customs duties, import taxes, brokerage charges, and other destination fees may be assessed by authorities or carriers. Unless clearly stated otherwise at checkout, they are the customer’s responsibility and customs procedures may delay delivery.
Order Processing
Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier-transit time are separate periods; a processing estimate is not a carrier-delivery estimate.
Tracking Your Shipment
The carrier may require additional time after a shipping label is created before a first tracking movement appears. The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.
Delivered but Not Received
If the parcel still cannot be located after checking the delivery area and carrier, contact us with your order number so the circumstances can be reviewed. A carrier’s delivered status does not automatically prevent review of a delivery claim.
Business Information
- Brand Name
- Koiaut™
- Legal Company Name
- Guangzhou Weichang Trading Co., Ltd.
- Owner
- Zhang Xuefeng
- Website
- koiaut.com
- Business Address
- Room 301, No. 7, 18th Lane, Jishanxia Street, Tianhe District, Guangzhou, Guangdong Province, China
- Customer Support Email
- service@koiaut.com
- Customer Support Phone
- +86 180 9890 1028
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily